Case StudyAI-based sales assistant for high-tech solutions
DDG AG develops AI- and data-based products and services in a co-innovation with medium-sized companies and establishes innovative joint ventures as a result.
Our partner offers its customers full service for all coating processes. No standard solutions, but components and materials specially adapted to the respective process are put together. This requires highly complex specialist knowledge in sales, which must also be offered to the customer in a way that he is able to understand the individual solutions well and quickly.
The goal of our co-innovation is to map this knowledge in an intelligent tool and provide sales with support.
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We are building an AI corpus from existing datasheets and instructions that is capable of answering product-specific questions. For sales, our partner makes use of a wide range of documents such as product data sheets and instructions. From this collection, we build the corpus and train an algorithm to answer contextual questions. For this purpose, the documents are first standardized and translated. The software is reviewed on the basis of test questions that are answered by the AI.
The new, intelligent tool supports employees in customer conversations by mapping and providing existing expertise. Above all, this also helps customers to understand the individual solutions and the advantages of the systems better and faster. In order to be able to carry the assistance system with you, the solution will soon be available as an app.
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